Coș cumpărături - 0,00 RON

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Întrebări și răspunsuri frecvente

Cum funcționează reducerile?

Reducerile la produse sunt stabilite pe nivele și se acordă clienților FitnessPartner, care se înregistrează pe site și acumulează un anumit volum de cumpărături pe perioada unui an calendaristic sau fac parte din una din cele doua grupe de clienti.

  1. nivelul 1 -  volum de cumpărături de ... RON/an
  2. nivelul 2 - volum de cumpărături de ... RON/an sau firmele/sălilede fitness care au un contract de service încheiat cu FitnessPartner.
  3. nivelul 3 - volum de cumpărături de ... RON/an sau distribuitorilor.

Reducerile sunt specifice fiecărui produs și ele pot varia intre 0-30%. Exceptie fac acele produse care sunt parte a unei promoții organizată de către FitnessPartner.

Istoria pe baza actualizarii volumului de reduceri se bazeaza pe totalul de achizitie plasat in ultimul an(365 zile).
Trebuie sa aveti un cont pentru a beneficia de aceste reduceri.

Ce înseamnă "Solicit instalare"?



Ce înseamnă "Solicit revizie"?


Can you help me troubleshoot my machine?

To keep costs down for you, we do not employ phone service technicians to help you troubleshoot your problem. However you can visit and post a question in one of the forums, where someone may be able to help you. You also may be able to find a servicer in your area.

Can I cancel my order?

Orders can be cancelled up to the point in time when an order is marked as shipped. Orders are marked as shipped when a shipping label has been placed on them. They are then placed in containers and readied for pick-up. The hundreds of orders that are placed in these containers make it a difficult and time consuming process to stop a shipment even if it has not left our facility. Because of this, we cannot cancel an order after it is marked as shipped, even if it was an hour prior and is still in our facility. If the product has not yet shipped, you can call  636.634.2202  and let us know that you would like to cancel your order. Please have your order number handy when you call.

When will I get my part(s)?

When your order is placed (and approved by your account administrator if required) it will generally begin being processed the next business day. If all of the parts for the order are in stock, the package will ship the same day the order is processed, or the following business day. If your parts must be ordered from our vendor, they will be shipped as soon as possible when the parts arrive to us. You can check the status of your orders by visiting our Order Status Page.

What is the status of my order?

You can check the status of your order online by clicking on this link.


How do I set up an account?

Our accounts come in two varieties, but both are easy to set up. Single User Accounts are intended for use by one person. If you will be the only person ordering parts, then this is all you will need. Click Here to create a Single User account. Multiple User Accounts are for companies that will have multiple employees ordering parts. This enables a company to receive volume discounts based on the orders of every employee listed in the account. In order to set up a Multiple User account you must call us at  636.634.2202 . One of our staff will set up a new account or convert an existing Single User account for you.

Do I need an account?

No, you do not need an account to purchase items on However, if you believe that you will be returning in the future to purchase more items, it is a good idea. With an account, our system records your purchase and will give you volume discounts based on items purchased over the last year. Without an account you cannot receive History Based Volume Discounting (HBVD). You are still eligible for Single Order Volume Discounting (SOVD).

What if I have multiple locations?

You must have a Multiple User account to have/manage multiple locations through our site. In fact, when you have a Multiple User account, each of the user accounts associated with the Multiple User account is required to have a location. Your account administrators will be able to edit properties for each of the user accounts, limiting their ability to ship and order parts. This will help you or your account administrator to control abuse of the system by employees if you wish to.

How can we get listed as a service center?

Service Centers are simply account holders that have declared themselves, or their locations, as facilities that will service fitness equipment. When customers purchase items from us, they will be shown a list of servicers in their area where they can get help troubleshooting, repairing, or installing the part they just purchased. You must have an account to have your locations listed as a service center. The step by step instructions for setting up service centers are different for the two kinds of accounts.
Single User accounts can only have one location (the billing address). To set this location up as a service center, login and click the link "My Account" under the Member Center menu on the left. Next select "Change Account Profile". Edit any of the company information you need in the form that appears, and select yes or no from the drop down for "Service Center". Click on the "Update Account" button to submit the changes.
Multiple User accounts may have more than one location, and the account administrator may assign their service center location. To set a location as a service center, first login as an account administrator. Click the link "My Account" under the Member Center menu on the left. Next select "Company Locations" in the top of the box on the right. Select from the list the location you wish to set up as a service center. Edit any of the location information you need in the form that appears, and select yes or no from the drop down for "Service Center". Click on the "Update Address" button to submit the changes.
Step by step instructions to create an account and get listed are available here.

What are the different kinds of treadbelts?

We carry several levels of quality in our treadbelt line. These treadbelts are intended for varying levels of use in your facility or home. If you order the OEM treadbelt, you will receive a treadbelt that was ordered direct from the manufacturer. Premium treadbelts are our top of the line treadbelt and are intended to be used in facilities where they will be used 8+ hours a day. Standard treadbelts should be used where the treadmill is expected to receive 3-8 hours of use a day. Economy treadbelts should be used only if the treadmill will receive less than 2 hours of use per day.

Can I still get a part listed as "No Longer Available"?

"NLA" or "No Longer Available" means we can no longer get that part or any acceptable substitutes. When a part reaches NLA status, our purchasing department has researched the part and looked for acceptable alternatives to that particular part, but unfortunately, we are unable to provide the part or an acceptable alternative. To try further to find your part, you can go to and post a message on the forums there asking if anyone happens to have the part you are looking for on their shelf.

How can I tell which sides of my machine are considered left and right?

Everything directional is user-centric! Most pieces of equipment can only be used in one way, or at the very least one way at a particular station. When trying to determine the left from the right side or front from back, etc. we always do so from the user's point of view. For example: the right side of a treadmill (also known as "user right") is always the side which is on the right of the user as he/she is walking on the treadmill.